At ZustEat, customer satisfaction is our top priority. If you are not satisfied with your order, please review our refund policy below.
1. Eligibility for Refunds
- Refunds are available for orders that are incorrect, damaged, or not delivered.
- Requests for refunds must be made within 24 hours of receiving your order.
- Refunds are not applicable for change of mind or taste preferences.
2. How to Request a Refund
- Contact our support team at zusteatcare@gmail.com with your order details and reason for refund.
- Provide clear photos if your order is damaged or incorrect.
- Our team will review your request and respond within 2 business days.
3. Refund Processing
- Approved refunds will be Credited to your original payment method within 5-7 business days.
- Refund timelines may vary depending on your bank or payment provider.
4. Exceptions
- Refunds are not provided for orders where the delivery address was incorrect.
- Partial refunds may be issued at our discretion for orders with minor issues.
5. Contact Us
- For any questions about our refund policy, please contact us at zusteatcare@gmail.com.
- By mail: ZustEat Refunds, 1st cross, Maheshwari Nagar, Bengaluru 560048, India
- Through our app: Settings > Help & Support